Enabling Business Success

Our Customer Experience (CX) solutions are delivering a comprehensive insight that empowers you to take correct decisions and drive a successful customer experience strategy

Our Solutions

IBS Customer Experience is offering a range of solutions that help you to discover valuable insight about your customer experience. Our solutions are designed to provide you a comprehensive understanding of the customer experience ecosystem so you can deliver a great customer experience consistently​.

Voice of Customer

The voice of customer programs provides you real-time feedback for all customer touch points as it will help you to discover what your customer thinks of your company, products, and services. Our VoC solutions will be designed with relevant measures to your business requirements in order to make significant changes in your customer experience and deliver excellent business outcomes.

Mystery Shopping

Mystery shopping solution helps you to evaluate the customer experience quality and highlight areas need improvement in your customer interactions process. Understanding problems that your customers are facing means taking chances and making insightful decisions in improving your customer experience journey.


Audit program helps you to make sure your locations comply with your brand standards. The locations inspection will ensure the guidelines are being followed correctly in order to deliver the customer demand consistently and successfully.


Restaurant & Cafe
Health & Fitness Care

Get in touch with us

Our office is located at:

Level 21 Al Khobar Gate Tower
King Fahd Road, Al Khobar
Kingdom Of Saudi Arabia

Office Working Hours

From 9:00 am - 5:00 PM

Contact us and find how our services can benefit your business