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Enabling Business Success

Our Customer Experience (CX) solutions are delivering a comprehensive insight that empowers you to take correct decisions and drive a successful customer experience strategy

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Mystery Shopping

Mystery shopping solution helps you to evaluate the customer experience quality and highlight areas need improvement in your customer interactions process. Understanding problems that your customers are facing means taking chances and making insightful decisions in improving your customer experience journey.

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CX Solutions

IBS Customer Experience offers a range of solutions that aimed to provide you valuable insight of your customer, employing advanced technology with high customizability that assists organizations to design, measure, analyze, and improve their customer journey.


Market Research & Surveys 

Our market research solutions help organizations in identifying growth opportunities and developing a competitive strategy based on a deep understanding of their customers and the marketplace.

Training and Consulting 

Customer Experience customized training programs for various CX professional levels and different business units. Customer Experience consulting in various business levels including the CX strategy, organizational structure, and CX process & procedures.

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Our unique approach is not only what differentiates us, but also what makes us successful. We approach each of our client's with fresh eyes to develop customized, unique implementations based on the industry and business standards.

Get in touch with us

Our office is located at:

Level 21 Al Khobar Gate Tower
King Fahd Road, Al Khobar
Kingdom Of Saudi Arabia

Office Working Hours

From 9:00 am - 5:00 PM

Contact us and find how our services can benefit your business

Thanks for contacting us! We will be in touch with you shortly.