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Productivity: measuring employees' experience, satisfaction, and engagement to enhance the work environment and increase their productivities.
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Motivation: getting insights around employees' sentiment to make the required improvements and drive employees' motivations.
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Empowerment: revealing employee interests, needs, concerns, and aspirations to enable them to deliver innovative business values.
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Incorporate VoE with VoC: aligning the voice of employees with the voice of customers to improve the customer experience and create positive business outcomes
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Evaluation: assessing the current journey mapping and identifying the gap between the existing customer journey with customer expectations.
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Designing: helping in designing the customer journey map based on customer perspectives and expectations.
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Blueprinting: visualizing the finalized journey map in various formats and communicating it within the entire organization.
Enabling Business Success
Our Customer Experience (CX) solutions are delivering a comprehensive insight that empowers you to take correct decisions and drive a successful customer experience strategy
Mystery Shopping
Mystery shopping solution helps you to evaluate the customer experience quality and highlight areas need improvement in your customer interactions process. Understanding problems that your customers are facing means taking chances and making insightful decisions in improving your customer experience journey.
CX Solutions
IBS Customer Experience offers a range of solutions that aimed to provide you valuable insight of your customer, employing advanced technology with high customizability that assists organizations to design, measure, analyze, and improve their customer journey.
Market Research & Surveys
Our market research solutions help organizations in identifying growth opportunities and developing a competitive strategy based on a deep understanding of their customers and the marketplace.
Training and Consulting
Customer Experience customized training programs for various CX professional levels and different business units. Customer Experience consulting in various business levels including the CX strategy, organizational structure, and CX process & procedures.
Industries
Our unique approach is not only what differentiates us, but also what makes us successful. We approach each of our client's with fresh eyes to develop customized, unique implementations based on the industry and business standards.
Get in touch with us
Our office is located at:
Level 21 Al Khobar Gate Tower
King Fahd Road, Al Khobar
Kingdom Of Saudi Arabia
Office Working Hours
From 9:00 am - 5:00 PM