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Enabling Business Success

Our Customer Experience (CX) solutions are delivering a comprehensive insight that empowers you to take correct decisions and drive a successful customer experience strategy

Mystery Shopping

Mystery shopping solution helps you to evaluate the customer experience quality and highlight areas need improvement in your customer interactions process. Understanding problems that your customers are facing means taking chances and making insightful decisions in improving your customer experience journey.

CX Solutions

IBS Customer Experience offers a range of solutions that aimed to provide you valuable insight of your customer, employing advanced technology with high customizability that assists organizations to design, measure, analyze, and improve their customer journey.

Training and Consulting 

Customer Experience customized training programs for various CX professionalism levels and different business units. Customer Experience consulting in various business levels including the CX strategy, organizational structure, and CX process & procedures.


Restaurant & Cafe
Health & Fitness Care

Get in touch with us

Our office is located at:

Level 21 Al Khobar Gate Tower
King Fahd Road, Al Khobar
Kingdom Of Saudi Arabia

Office Working Hours

From 9:00 am - 5:00 PM

Contact us and find how our services can benefit your business