CX Assessment | IBS

Productivity: measuring employees' experience, satisfaction, and engagement to enhance the work environment and increase their productivities.

Motivation: getting insights around employees' sentiment to make the required improvements and drive employees' motivations.

Empowerment: revealing employee interests, needs, concerns, and aspirations to enable them to deliver innovative business values.

Incorporate VoE with VoC: aligning the voice of employees with the voice of customers to improve the customer experience and create positive business outcomes

Evaluation: assessing the current journey mapping and identifying the gap between the existing customer journey with customer expectations.
Designing: helping in designing the customer journey map based on customer perspectives and expectations.
Blueprinting: visualizing the finalized journey map in various formats and communicating it within the entire organization.

CX Assessment

The CX maturity assessment helps you to understand your Customer Experience strengths/weaknesses and illuminate the road map to develop a cost-effective customer experience program that leads to a tangible ROI.

The CX maturity assessment helps you to understand your Customer Experience strengths/weaknesses and illuminate the road map to develop a cost-effective customer experience program that leads to a tangible ROI.

We deeply study and evaluate Customer Experience initiatives/ programs, and provide you with insight to understand how to create a distinguishable customer experience.

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