Voice of Customer | IBS customer experience | Khobar

Productivity: measuring employees' experience, satisfaction, and engagement to enhance the work environment and increase their productivities.

Motivation: getting insights around employees' sentiment to make the required improvements and drive employees' motivations.

Empowerment: revealing employee interests, needs, concerns, and aspirations to enable them to deliver innovative business values.

Incorporate VoE with VoC: aligning the voice of employees with the voice of customers to improve the customer experience and create positive business outcomes

Evaluation: assessing the current journey mapping and identifying the gap between the existing customer journey with customer expectations.
Designing: helping in designing the customer journey map based on customer perspectives and expectations.
Blueprinting: visualizing the finalized journey map in various formats and communicating it within the entire organization.

Datalytics 24

AI based Core platform that allows businesses to monitor, respond, and engage with customers, we offers capabilities to assist in:
- Market Research
- Brand and customer experience
- Online media intelligence
- Customer support intelligence
- Marketing reach & PR tracking.

Core features are based on scalable architecture and flexible integrations, built for structured and unstructured data, 80-90% sentiment accuracy in Arabic and Arabic dialects.
- Social and web data listening
- API & Integrations
- Data Management and Governance Data Analytics
- Automation Engine
- Visualizations

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