-
Productivity: measuring employees' experience, satisfaction, and engagement to enhance the work environment and increase their productivities.
-
Motivation: getting insights around employees' sentiment to make the required improvements and drive employees' motivations.
-
Empowerment: revealing employee interests, needs, concerns, and aspirations to enable them to deliver innovative business values.
-
Incorporate VoE with VoC: aligning the voice of employees with the voice of customers to improve the customer experience and create positive business outcomes
-
Evaluation: assessing the current journey mapping and identifying the gap between the existing customer journey with customer expectations.
-
Designing: helping in designing the customer journey map based on customer perspectives and expectations.
-
Blueprinting: visualizing the finalized journey map in various formats and communicating it within the entire organization.

Who We Are

IBS Customer Experience (Innovative Business Solutions) started with a single mission which is helping organizations to drive a successful customer experience strategy. Founded in 2018, at Al-Khobar City, Eastern Province, Saudi Arabia. Our main goal is to bring innovation into the customer experience practices in the region by empowering organizations with robust, creative, and advanced tools in order to keep them delighting their customers.
The increase in competitions with vast varieties of customer choices make the customer experience playing a significant role as a strong differentiator that will not only enable companies to survive in the market, but also to thrive by creating a solid customer relationship with their brand.
IBS Customer Experience is a marketing consultancy offering a range of customer experience solutions. Our services are designed to help businesses to drive growth opportunities by delivering great customer experience consistently.

Our team is always open to discuss new projects, creative ideas and opportunities to be a part of your visions. Feel free to connect with us.