Mystery Shopping | IBS customer experience | Khobar

Productivity: measuring employees' experience, satisfaction, and engagement to enhance the work environment and increase their productivities.

Motivation: getting insights around employees' sentiment to make the required improvements and drive employees' motivations.

Empowerment: revealing employee interests, needs, concerns, and aspirations to enable them to deliver innovative business values.

Incorporate VoE with VoC: aligning the voice of employees with the voice of customers to improve the customer experience and create positive business outcomes

Evaluation: assessing the current journey mapping and identifying the gap between the existing customer journey with customer expectations.
Designing: helping in designing the customer journey map based on customer perspectives and expectations.
Blueprinting: visualizing the finalized journey map in various formats and communicating it within the entire organization.

CX Training and Consulting

Customer Experience customized training programs for various CX professionalism levels and different business units.

CX professional Training: programs designed for CX professionals who need to develop skills and understand the innovative technologies and applications that optimize customer experiences.
CX Leaders Training: programs designed for the customer experience leaders who require to guide teams in creating valuable customer experience engagement.
CX Principles Training: programs designed for beginners who need to understand the principles and build skills in the customer experience.

Customer Experience consulting in various business levels include:

CX Strategy.
CX Organizational Structure.
CX Process & Procedures.

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