-
Productivity: measuring employees' experience, satisfaction, and engagement to enhance the work environment and increase their productivities.
-
Motivation: getting insights around employees' sentiment to make the required improvements and drive employees' motivations.
-
Empowerment: revealing employee interests, needs, concerns, and aspirations to enable them to deliver innovative business values.
-
Incorporate VoE with VoC: aligning the voice of employees with the voice of customers to improve the customer experience and create positive business outcomes
-
Evaluation: assessing the current journey mapping and identifying the gap between the existing customer journey with customer expectations.
-
Designing: helping in designing the customer journey map based on customer perspectives and expectations.
-
Blueprinting: visualizing the finalized journey map in various formats and communicating it within the entire organization.
Cisco Webex Experience Management
Cisco-Webex Experience Management is a next-generation, AI-powered cloud CEM solution that improves customer experiences by giving companies greater insight across the entire customer journey, by mapping their experiences across all touchpoints in the organization, consolidating the data that was once siloed, and using predictive analytics to make informed decisions on how to proactively improve those experiences so that they create positive business outcomes.
Filled with powerful features to help you understand your customer better, Webex Experience Management brings insights into the hands of the practitioners in an easy-to-use platform.
Webex Experience Management Involves Three Models:
Listen
Measure the customer’s journey experiences across all touchpoints in your organization.
Analyze
Seamless app integrations break down data silos providing a 360-degree view of the customer
Predict
Become predictive and proactive. Make informed decisions to improve experiences and create positive business outcomes
