CX Solution

Our Approach

IBS Customer Experience is offering a range of solutions that help you to discover valuable insight about your customer experience. Our solutions are designed to provide you a comprehensive understanding of the customer experience ecosystem so you can deliver a great customer experience consistently.

CEM Implementation

The Customer Experience Management platform provides you with real-time feedback for all customer touchpoints in the customer journey. Highly advanced technology that enables actionable insight and predicts business outcomes by using Artificial Intelligence (AI) Machine Learning (ML). 

CX Maturity Assessment

The CX maturity assessment helps you to understand your Customer Experience strengths/weaknesses and illuminate the road map to develop a cost-effective customer experience program that leads to a tangible ROI.

Customer Journey Mapping 

Customer Journey Mapping is a visualization and understanding of the process that a customer goes through from touchpoints and across all channels.

Voice of Customer Solution (VOC)

We make it easy for your customer to share their feeling about your company. Our VoC solutions are designed to collect important information about your customer experience with your company. We turn this data into actionable insight to make it clear for you to make corrective decisions in improving your customer experience. We use different methodologies based on business, industry requirements with ensuring the data accuracy, and highly responsive rate within timeline paced.

Voice of Employees (VOE)

Voice of the Employee: listing to your employees and taking their feedback to improve your customer experience. (VoE) can include job engagement programs, surveys and evaluations, and direct feedback.