Customer Service Experience
Does Your Company Offer a Positive Customer Service Experience?
In some stores in Al Khobar, Saudi Arabia, customers dread dealing with the service department due to incompetence, rudeness, cumbersome policies, or other problems. Even worse, at some companies, it's impossible to get service at all! While these situations may seem to reduce the need to provide this sort of service, the fact is that they do so in a way that kills your business: by driving your customers to your competition. In fact, many people stop doing business with specific companies strictly due to a bad customer service experience.
One of the best ways to ensure that your customer service experience is positive is to hire a mystery shopper to test it. Then, a report will be made highlighting any problems so that you can fix them and retain real customers. You may be surprised at how much easier it becomes to keep people coming back once your customer service is top-notch.