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Productivity: measuring employees' experience, satisfaction, and engagement to enhance the work environment and increase their productivities.
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Motivation: getting insights around employees' sentiment to make the required improvements and drive employees' motivations.
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Empowerment: revealing employee interests, needs, concerns, and aspirations to enable them to deliver innovative business values.
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Incorporate VoE with VoC: aligning the voice of employees with the voice of customers to improve the customer experience and create positive business outcomes
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Evaluation: assessing the current journey mapping and identifying the gap between the existing customer journey with customer expectations.
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Designing: helping in designing the customer journey map based on customer perspectives and expectations.
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Blueprinting: visualizing the finalized journey map in various formats and communicating it within the entire organization.
Industries
Our unique approach is not only what differentiates us, but also what makes us successful. We approach each of our client's with fresh eyes to develop customized, unique implementations based on the industry and business standards.
IBS Customer Experience solves each client’s issues by providing a comprehensive approach backed by our team of experienced professionals. Our process fosters collaboration and innovation to ensure we not only understand the core needs of clients but also help them develop successfully.
Retails
E-Commerce
Restaurant & Cafe
Government
Hospitality & Tourism
Academics & Learning
Automotive
Healthcare & Pharmacy
