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Productivity: measuring employees' experience, satisfaction, and engagement to enhance the work environment and increase their productivities.
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Motivation: getting insights around employees' sentiment to make the required improvements and drive employees' motivations.
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Empowerment: revealing employee interests, needs, concerns, and aspirations to enable them to deliver innovative business values.
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Incorporate VoE with VoC: aligning the voice of employees with the voice of customers to improve the customer experience and create positive business outcomes
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Evaluation: assessing the current journey mapping and identifying the gap between the existing customer journey with customer expectations.
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Designing: helping in designing the customer journey map based on customer perspectives and expectations.
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Blueprinting: visualizing the finalized journey map in various formats and communicating it within the entire organization.

Mystery Shopper
What is a Mystery Shopper?
Despite what the name may seem to imply, a mystery shopper in Al Khobar, Saudi Arabia, isn't someone who goes out shopping for mystery books or even mysterious items. Instead, it's a person who goes to a store and pretends to be a regular shopper. In reality, this person is taking note of everything from store appearance to customer service. The shopper then makes up a detailed report, which is sent to the store.
Stores typically hire a mystery shopper when they want to find out where they need to improve. If the shopper reports rudeness, clueless or uninterested salespeople, or similar personnel problems, then the store knows that more training – or even some staff changes – are in order. Reports that speak of dirty stores or broken amenities are also handled. The outsider will often notice things that current workers have ignored for months or years, so these reports are very valuable.

Our team is always open to discuss new projects, creative ideas and opportunities to be a part of your visions. Feel free to connect with us.