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Productivity: measuring employees' experience, satisfaction, and engagement to enhance the work environment and increase their productivities.
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Motivation: getting insights around employees' sentiment to make the required improvements and drive employees' motivations.
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Empowerment: revealing employee interests, needs, concerns, and aspirations to enable them to deliver innovative business values.
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Incorporate VoE with VoC: aligning the voice of employees with the voice of customers to improve the customer experience and create positive business outcomes
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Evaluation: assessing the current journey mapping and identifying the gap between the existing customer journey with customer expectations.
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Designing: helping in designing the customer journey map based on customer perspectives and expectations.
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Blueprinting: visualizing the finalized journey map in various formats and communicating it within the entire organization.

Secret Shopper
Use a Secret Shopper to Perk Up Your Business
Often, businesses in Al Khobar, Saudi Arabia, start to lose customers over time and can't figure out why. Everything's the same as it has always been – or is it? In reality, chances are that the service, building, or both have been slowly deteriorating through the years. To those who own the business or work there, these changes have gone unnoticed - or nobody was willing to rock the boat by mentioning them. The reason the business has been declining is that the customers have noticed!
A secret shopper is the perfect way to cut to the heart of these insidious problems. This person pretends to be a regular customer, but in reality, is taking note of everything, large and small, about the shopping experience. Then, a report is generated by the secret shopper that will point out both the good and the bad, so you can correct problems and amplify the good points.

Our team is always open to discuss new projects, creative ideas and opportunities to be a part of your visions. Feel free to connect with us.