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Productivity: measuring employees' experience, satisfaction, and engagement to enhance the work environment and increase their productivities.
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Motivation: getting insights around employees' sentiment to make the required improvements and drive employees' motivations.
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Empowerment: revealing employee interests, needs, concerns, and aspirations to enable them to deliver innovative business values.
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Incorporate VoE with VoC: aligning the voice of employees with the voice of customers to improve the customer experience and create positive business outcomes
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Evaluation: assessing the current journey mapping and identifying the gap between the existing customer journey with customer expectations.
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Designing: helping in designing the customer journey map based on customer perspectives and expectations.
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Blueprinting: visualizing the finalized journey map in various formats and communicating it within the entire organization.
Voice of Customer Solution
Our Approach
We make it easy for your customer to share their feeling about your company. Our VoC solutions are
designed to collect important information about your customer experience with your company. We turn
this data into actionable insight to make it clear for you to take corrective decisions in improving your
customer experience. We use different methodologies based in business, and industry requirements with
ensuring the data accuracy, and highly responsive rate within timeline paced.
VoC solution helps you to
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Understand your customer expectations
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Improve customer satisfaction
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Improve the NPS (Net Promoter Score)
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Increase sales effectiveness
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Increase marketing effectiveness
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Drive audience engagement
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Enhance customer loyalty
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Advance conversion rate
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Increase positive word of mouth
What can VoC measure
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Customer Satisfaction
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Customer loyalty level
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Pre-purchase/post-purchase surveys
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Lost customer surveys
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Voice of Employees
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Complaint Surveys effectiveness
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New Product development
The ROI of VoC solution
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Increase your revenue
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Reduce the cost of acquiring/retaining customers
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Enhance your employees engagement
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Reduce customer service cost
Voice of Customer Types
Face to Face Interviews
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Exit interview
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Visit interview
Telephone Surveys
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Phone call interview
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IVR Survey
Online Surveys
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Web application
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Email
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Mobile
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Social media
Social Media/Online Listening
Why us
Our local presence with market expertise enables us to build the right measuring process in order to gain the most insightful information related to your customer experience. After studying every aspect in your customer journey, we develop a customized VoC program using the latest technology with a dedicated expert team to provide you with the most appropriate solution that meets your business requirements.
